Return Policy 

Effective Date: 01/12/2023.

Thank you for choosing Cameron Gould Creative for your art prints. I aim to provide you with the best possible experience, and our return policy complies with Australian consumer laws. Please carefully review the following conditions:

1. Eligibility for Returns.

We may collect certain personal information when you interact with our website or services.

The types of personal information we may collect include:

  • I respect your rights under Australian Consumer Law. You have a window of 14 days from the delivery date to initiate a return.
  • To be eligible, your art print should remain in its original, unused condition, and please return it in the same packaging it arrived in.

2. Process for Returns.

We collect personal information for various purposes, including providing and improving our website and services.

  • To start the return process, contact me directly at cameron.gouyld86@gmail.com or mobile: 0478 111 738.
    Sharing your order number and a brief note about why you're returning the art print will help me assist you promptly.
  • I'll guide you through the steps, ensuring the process aligns seamlessly with Australian consumer laws.

3. Return Shipping.

  • You're responsible for the return shipping costs. I recommend using a trusted courier service with tracking to ensure a safe journey back.
  • Packaging matters – please adequately secure the artwork to prevent potential damage during transit.

4. Refund Process.

  • I'll process your refund immediately once I receive the art print and confirm its condition.
  • Refunds will be issued to the original payment method by Australian Consumer Law.

5. Exclusions.

  • Custom orders and digital downloads are exceptions to the return policy. These items are crafted or tailored uniquely for you and cannot be resold, Unless it is damaged or defective.

6. Damaged or Defective Items.

  • If your art print arrives damaged or defective, please contact me immediately. Sending clear photos of the damage will expedite the resolution process.
  • We'll work together to find the best solution, whether a replacement or a full refund, ensuring compliance with Australian Consumer Law.

7. Contact Information.

  • I'm here for any questions, concerns, or assistance throughout the return process. Feel free to contact me at:

Cameron Gould:
cam@cameron-gould.com.au
Mobile: (+61) 478 111 738

Your satisfaction is my priority.

Thank you for your continued support of Cameron Gould Creative. Your connection with my art means the world.

Please Note: This return policy is subject to change, to comply with accc current laws. For more details on Australian Consumer Law & your rights please visit: https://www.accc.gov.au/consumers